Crosscall launches devices with a 5-year warranty


Crosscall, the French manufacturer specializing in the design of durable smartphones and tablets, will now offer a 5-year warranty on its new products. The company, which plans to relocate its production to France in the coming years, has increased its warranty commitment from 3 years to 5 years, in favor of more durable telephony. This 5-year warranty is valid on all future models of the French brand but also on the Core-M5 and Action-X5 models launched at the end of the year.

Since 2009, Crosscall has been designing durable and high-performance smartphones and tablets. This new commitment, demonstrating Crosscall’s confidence in the long-term reliability of its products, covers any malfunction or defect.

On the software side, all smartphones and tablets of the French brand are AER certified (Android Enterprise Recommended), the most advanced Android certification allowing frequent security updates – 1 major update of the Android OS and 3 years of updated security patches from the date of sale – thus ensuring increased durability even on software. Crosscall also indicates that it is developing a process that will allow it to offer the necessary updates to the operating system of these terminals throughout the warranty period.

Cyril Vidal, President and Founder of Crosscall, says: “When I created Crosscall, I wanted to shake up telephony codes and offer users a sustainable alternative. This is the raison d’être that guides us on a daily basis and will continue to do so in the years to come.

To strengthen its expertise, the company integrated a crash-test and prototyping laboratory at its headquarters in Aix-en-Provence at the end of 2020, the cornerstone of an industrial project to relocate part of its production to France. . The manufacturer ensures the durability and reliability of its terminals by carrying out more than 300 tests intended to reproduce a multitude of situations that users could face with their smartphone.

This design process promotes the durability of smartphones but also their repairability, a sine qua non for extending the life cycle of the product. The brand is committed to the availability of spare parts for 10 years and its smartphones have one of the best marks on the market in terms of repairability with an 8.8/10. The objective of this index, which will be implemented in France at the start of 2021, is to better inform consumers at the time of purchase and to encourage them to keep their equipment longer, by having it repaired in the event of a breakdown. failure instead of systematically buying a new product.

With its 5-year hardware warranty, Crosscall also wants to help change the way people consume. By choosing a durable smartphone, a company makes the choice of profitability: it benefits longer from its mobile fleet and saves money by limiting frequent renewals of its fleet. The TCO (Total Cost of Ownership) is optimized and the company can devote the remaining budget to other actions.

The gain in productivity, a fundamental element for a company, must also be taken into account. A broken phone means at best an employee tied to their duties and a lack of productivity for the company.

Crosscall, which has worked since its creation to offer a more sustainable alternative on the telephony market by opposing technological overpowering, thus lengthens the life cycle of its products as well as their value over time. The implementation of a 5-year hardware warranty is perfectly in line with the new expectations of users and current social issues.


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