Consumers will soon be able to access repair policies, costs and technical manuals for a variety of gadgets, electronics and home appliances through a unified national portal, where major tech brands are integrated, a senior said. official aware of the matter.
The single portal will effectively deploy the Department of Consumer Affairs’ “Right to Repair” policy announced in July, ensuring that consumers and service providers have easy access to repair and maintenance information, including software and material.
The Department of Consumer Affairs has written to 23 major consumer electronics companies, such as SamsungLG and Phillips, to provide brand manuals, repair costs, service centers and overhaul costs, which will be accessible on the unified portal, the official said.
When tech products falter, most consumers replace them with newer ones because faulty devices are difficult to reliably repair. Often, manufacturers do not reveal complete maintenance information, forcing consumers to purchase new replacements.
The European Union is also in the process of allowing a right to repair option to repair faulty devices to reduce the growing number of discarded devices around the world and boost sustainability in the technology sector.
The aim of the new right to repair framework in India is to empower consumers and buyers of products in the local market, the official said. It also aims to harmonize exchanges between original equipment manufacturers and third-party buyers and sellers.
“Agricultural equipment, mobile phones, tablets, consumer durables and automobiles, automotive equipment are among the sectors that have been identified for right to repair by the committee,” the official said as quoted above. above.
“Once deployed in India, it will be a game-changer both for product sustainability and will act as a catalyst for job creation through Aatmanirbhar Bharat (self-governing India) by enabling third-party repairs,” the official said. .
The committee drafting the framework believed companies should provide full knowledge and access to manuals, schematics and software updates, the official said. “The software license should not limit the transparency of the product on sale. The parts and tools necessary for the maintenance of the devices, including diagnostic tools, must be made available to third parties, including private individuals, so that the product can be repaired in the event of minor problems.
The right to repair initiative could change the landscape of technical maintenance, reducing the costs of defective devices. Unlike a car manufacturer, mobile phone companies often don’t offer original repair options, forcing consumers to replace defective parts entirely or make a new purchase. This could change with an enforceable right to repair policy.
“In the West, this is an ongoing battle between corporations and consumer rights activists, with governments becoming increasingly sensitive to a demand for reliable repairs, not just replacements of faulty parts,” he said. said Sajid Ali of the Internet Consumer Forum, a Banglarore. NGO based.